This practical, time-saving communications toolkit supports Commonwealth Home Support Programme (CHSP) and Support at Home service providers during the transition to the new Aged Care Act and Support at Home program.
With limited time before the new Act takes effect, providers must ensure their staff, clients and governing boards understand what’s changing and why it matters.
• Editable templates to tailor communications to staff, clients and boards.
• Clear, audience-specific messaging to support understanding and reduce confusion.
• FAQs and staff scripts to help frontline teams respond confidently and accurately.
• Resources that promote compliance, minimise risk, and maintain trust across all stakeholder groups.
The toolkit ensures key messages are delivered consistently and clearly, saving time and pressure of creating materials from scratch.
The Toolkit will be released in stages throughout July 2025.
Aged Care Act Communications Toolkit
Support at Home Communications Toolkit
Information included:
• New Aged Care Act Overview
• New Regulatory Framework & Registration
• High Quality of Care
• Eligibility
• Banning Orders
• Financial & Prudential Framework
• Code of Conduct
• Statement of Rights
• Statutory Duties
• Suitability Matters
• Conditions of Registration
• Provider Obligations
Release 2.0 - 8 July 2025
Information included:
• Support at Home Overview
• HCP Transitional Arrangements
• Support at Home Funding Changes
• Support Plan Reviews
• Client Contributions
• Care Management & Care Partners
• Associated Provider Transition
Release 2.0 - 8 July 2025
These resources have been collaboratively developed as a partnership with Grampians Region Sector Development Team, Eastern Sector Development Team, Bayside City Council, SSD Connect Alliance, Hume Region Alliance, Bellarine Community Health and West Gippsland Health Care Group. With limited time before the new Act takes effect, providers must ensure their staff, clients and governing boards understand what’s changing and why it matters.
