Diversity & Inclusion

Diversity refers to what makes each of us unique including our personal characteristics, attributes and what is important to us.

Diversity and differences should be celebrated, respected, and appreciated to ensure every individual is included. For older people to have a positive and dignified ageing experience we must consider diversity and inclusion within Aged Care service delivery. It is necessary to respond appropriately to the diverse experiences and needs of eligible older people; reducing marginalisation, disadvantage and improving access to appropriate service delivery.

The Commonwealth Home Support Program (CHSP) recognises that older people display the same diversity of characteristics and life experiences as the broader population and need to receive services which reflect their diverse needs. Each person may have specific social, cultural, linguistic, religious, spiritual, psychological, medical and care needs and may also identify with many diverse characteristics.
Creating a welcoming and inclusive environment for older people will assist in ensuring there is equitable and accessible services for all. Diversity Planning can be an important part of this. Understanding who is present in your local community and what are some of the barriers these people are facing in accessing services will assist with:
‍
  • Identifying any gaps in service delivery
  • Provide suggestions on how identified gaps could be remedied and
  • Assist with applying a person-centred care approach in line with the Aged Care Quality Standards.

Resources

Title

Author

Link To Source

Aged Care Diversity Framework

Department of Health (2017)
Aged Care Diversity Framework Australian Government Department of Health and Aged Care

‍https://www.health.gov.au/resources/publications/aged-care-diversity-framework?language=en


‍Aged Care Diversity Framework action plans Australian Government Department of Health and Aged Care

‍https://www.health.gov.au/resources/collections/aged-care-diversity-framework-action-plans


‍Reducing duplication in Service Specific Assessments – CHSP Service Providers (by Kate Pascale and Associates)

‍http://www.esdt.com.au/uploads/9/7/7/9/97794766/reducing_duplication_in_service_specific_assessments.pdf


‍Embedding a strengths-based approach in client conversations (by Kate Pascale and Associates)

‍http://www.esdt.com.au/uploads/9/7/7/9/97794766/embedding_a_strengths_based_approach_in_client_conversations.pdf

Aged Care Quality Standards

Aged Care Quality and Safety Commission (2021)
Quality Standards
‍
‍https://www.agedcarequality.gov.au/providers/standards

‍Guidance and resources for providers to support the Aged Care Quality Standards

‍https://www.agedcarequality.gov.au/resources/guidance-and-resources-providers-support-aged-care-quality-standards
‍
‍Stronger Standards, Better Aged Care Program Aged Care Quality and Safety Commission

‍https://www.agedcarequality.gov.au/about-us/stronger-standards-better-aged-care-program

Charter of Aged Care Rights

Aged Care Quality and Safety Commission (2019)
Charter of Aged Care Rights

‍https://www.agedcarequality.gov.au/consumers/consumer-rights

‍OPAN Charter of Aged Care Rights Explainer Video – Consumer Version

‍https://vimeo.com/341691673

Commonwealth Home Support Programme (CHSP) Manual

Department of Health (2023)
https://www.health.gov.au/resources/publications/commonwealth-home-support-programme-chsp-manual?language=und

Connecting the Pieces

Consumer Mapping Webinar for CEO's, Board Members and Senior Leaders
‍

EMR Alliance
Presented by Impacto Consulting. Hosted by Grampians Sector Development Team
http://www.esdt.com.au/connecting-the-pieces.html


Journey Mapping To Improve The Consumer Experience (youtube.com)
‍

Dementia Friendly Environments

Department of Health Victoria (2021)
https://www.health.vic.gov.au/ageing-and-aged-care/dementia-friendly-environments

Exploring Diversity & Wellness Toolkit: A Toolkit for Reflective Conversations

Grampians Sector Development Team (2022)

Garry & Les’s Story. One couple’s journey of accessing in-home aged care services

Grampians Sector Development Team (2024)

Memory Information and Support for First Nations Peoples

Grampians Sector Development Team (2020)
https://csdgrampians.org.au/wp-content/uploads/2021/02/Memory-loss-and-support-brochure.pdf

Understanding cultural differences. Bebie's Story

Grampians Sector Development Team (2022)

Understanding Dementia. Elaine's Story.

Grampians Sector Development Team (2022)

www.csdgrampians.org.au/diversity/elaines-story
The Grampians Sector Development Team is supported by the Victorian Government and the Australian Government Department of Health. Although funding for this website has been provided by the Victorian or Australian Government, the material contained herein does not necessarily represent the views or policies of either government.

The Grampians Region Sector Development Team acknowledges the Traditional Custodians of the land which we live and work, their rich culture and spiritual connection to country. We pay our respects to Elders past and present and emerging.
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