CHSP Resources - Operational

Department of Health Commonwealth Home Support Programme (CHSP) Program Manual
The Commonwealth Home Support Programme (CHSP) delivers the entry-level tier of support and is designed to provide a relatively small amount of care and support to frail older people to help them to remain living at home and in their communities.

The Program Manual documents the operational requirements of CHSP. It also forms part of a funded organisations Grant Agreement.

Current Commonwealth Home Support Programme Manual and changes can be found here.
Commonwealth Home Support Programme: Living Well at Home Good Practice Guide (2019)
The Good Practice Guide is intended to complement the CHSP Programme Manual and support the take up of wellness approaches in home care services.
My Aged Care is the entry point for older Australians to access aged care.

Support material and quick reference information is available to help service providers use the My Aged Care provider portal.

Each organisation should have at least one Administrator.
Department of Health Website - Ageing and Aged care
Information for aged care service providers about Aged Care Programs and Services, Reforms, My Aged Care and the provider portal.

myGovID and the Data Exchange
myGovID has replaced the AUSkey method in order to prove who you are when using government online services such as the Data Exchange. – Your Principal Authority will link your organisation in Relationship Authorisation Manager (RAM) and authorise your myGovID to transact on the organisation’s behalf. – A Data Exchange Organisation Administrator must complete a User Access Request form to access the Data Exchange. – Data Exchange Organisation Administrators can create other Data Exchange Organisation Administrators for their organisation.
Data Exchange (DEX)
The Data Exchange represents the Commonwealth governments approach to grants program reporting. Funded organisations can provide data in three different ways:

  • Direct entry through the web-based portal, which can be used like a free case management system
  • System-to-system transfer
  • Bulk uploads
Top 5 Helpful DEX Resources:

  • DEX Extension Request Form
  • Data Exchange System User Access Request Form
  • Data Exchange Protocols
  • Web Services Technical Specification
  • Bulk File Upload Technical Specifications
Once access is granted, a range of other training resources and guidance material is available to support organisations use the Data Exchange.

Commonwealth Home Support Program Updates

My Aged Care