CHSP Resources

Department of Health Commonwealth Home Support Programme (CHSP) Program Manual
The Commonwealth Home Support Programme (CHSP) delivers the entry-level tier of support and is designed to provide a relatively small amount of care and support to frail older people to help them to remain living at home and in their communities.

The Program Manual documents the operational requirements of CHSP. It also forms part of a funded organisations Grant Agreement.

Current Commonwealth Home Support Programme Manual and changes can be found here.
Commonwealth Home Support Programme: Living Well at Home Good Practice Guide (2019)
The Good Practice Guide is intended to complement the CHSP Programme Manual and support the take up of wellness approaches in home care services.
Commonwealth Government Aged Care Roadmap (2016)
The Aged Care Roadmap has been developed by the Aged Care Sector Committee to outline what is required to realise a sustainable, consumer-led aged care market, where consumers have increased choice and control of what care and support they receive, as well as where, how and when they receive it.
Department of Health MY AGED CARE
My Aged Care is the entry point for older Australians to access aged care.

Support material and quick reference information is available to help service providers use the My Aged Care provider portal.

Each organisation should have at least one Administrator.
Department of Health Website - Ageing and Aged care
Information for aged care service providers about Aged Care Programs and Services, Reforms, My Aged Care and the provider portal.
Data Exchange (DEX)
The Data Exchange represents the Commonwealth governments approach to grants program reporting. Funded organisations can provide data in three different ways:

  • Direct entry through the web-based portal, which can be used like a free case management system
  • System-to-system transfer
  • Bulk uploads
Top 5 Helpful DEX Resources:

  • DEX Extension Request Form
  • Data Exchange System User Access Request Form
  • Data Exchange Protocols
  • Web Services Technical Specification
  • Bulk File Upload Technical Specifications
Once access is granted, a range of other training resources and guidance material is available to support organisations use the Data Exchange.
DEX Taskcards and e-learning modules
Material on this page aims to help users of the Data Exchange to navigate the system and perform different functions.

The Quick start guide will help new users gain access to the web-based portal and get a user started using the Data Exchange.

Webinars are also run regularly and provide a visual demonstration of how to use the Data Exchange.
myGovID and the Data Exchange
myGovID has replaced the AUSkey method in order to prove who you are when using government online services such as the Data Exchange. – Your Principal Authority will link your organisation in Relationship Authorisation Manager (RAM) and authorise your myGovID to transact on the organisation’s behalf. – A Data Exchange Organisation Administrator must complete a User Access Request form to access the Data Exchange. – Data Exchange Organisation Administrators can create other Data Exchange Organisation Administrators for their organisation.
A Partnership Approach to reporting outcomes
The Data Exchange partners with funding agencies and organisations to support better use of data in gaining insights about client outcomes. Organisations participating in the partnership approach use the Data Exchange’s streamlined system to report outcomes data on their services. Outcomes data is collected using SCORE (Standard Client/Community Outcomes Reporting).

Commonwealth Home Support Program Updates

My Aged Care