Associated Provider Toolkit

Support your associated providers – and meet your responsibilities under the Aged Care Act 2024.

The Associated Provider Toolkit helps registered aged care providers strengthen due diligence, governance, and compliance when working with associated providers.
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These resources support compliance with:

•  The Aged Care Act 2024
•  The Support at Home program
•  The Commonwealth Home Support Program (CHSP)
•  Your organisation’s governance and quality systems

Associated Provider Handbook

ACCESS HANDBOOK >
An editable handbook that helps you communicate clearly with associated providers about their legal and quality obligations. Use it to set clear standards and promote consistent, compliant practice across your organisation.

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Associated Provider Assurance
Framework 

fRAMEWORK GUIDE >
A practical guide to help registered providers demonstrate due diligence when engaging and managing associated providers. It includes:
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• Legislative context & common obligations
• Practical implementation guidance
• Tools for risk-based auditing & oversight


Associated Provider Assurance
Framework 

framework tools >
Editable tools to support a risk-based approach to managing associated providers:
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• Selection, Onboarding & Induction Checklist
• 60-Day Post-Service Delivery Review
• File Compliance Audit Tool
• Periodic Review Audit
• Workforce Credential & Compliance Audit
• Workforce Training Record Audit
• Client Experience Survey / Interview Template


DOWNLOAD FULL TOOLKIT >

This resource has been collaboratively developed as a partnership with Enkindle Consulting, Grampians Sector Development Team, Eastern Sector Development Team, Bayside City Council, SSD Connect Alliance, Hume Region Alliance, Bellarine Community Health and West Gippsland Health Care Group.

The Grampians Sector Development Team is supported by the Victorian Government and the Australian Government Department of Health. Although funding for this website has been provided by the Victorian or Australian Government, the material contained herein does not necessarily represent the views or policies of either government.

The Grampians Region Sector Development Team acknowledges the Traditional Custodians of the land which we live and work, their rich culture and spiritual connection to country. We pay our respects to Elders past and present and emerging.
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