Addressing Diversity and Wellness


The strengthened Aged Care Quality Standards emphasise the importance of understanding and responding to the diversity of clients to deliver person-centred and inclusive services.

Case studies have been developed to highlight the importance of addressing diversity and wellness within the strengthened Aged Care Quality Standards. Each case study is supported by a set of reflective questions designed to prompt discussion among staff and volunteers in team meetings, training sessions or indvidual learning.

To get started, watch the video for the relevant Standard you wish to explore, then use the accompanying learning guide and reflective questions to deepen your understanding and enhance the learning experience.
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Standard 1 – The PersonUnderpins all other standards. It describes the way that providers and workers need to treat older people.
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case study videoCase Study Reflections
Standard 2 – The OrganisationHolds the governing body responsible for meeting the requirements of the Quality Standards. It describes the quality systems and oversight needed to make sure care and services are delivered safely.
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case study videoCase Study Reflections
Standard 3 – Care and ServicesUnderpins all other standards. It describes the way that providers and workers need to treat older people.
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case study videoCase Study Reflections
Standard 4 – The EnvironmentCovers environmental aspects about care and services. As all services are provided in either the home or a residential environment, these risks need to be managed.
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case study videoCase Study Reflections
Standard 5 – Clinical CareDescribes responsibilities of providers to deliver safe and quality clinical care to older people. The governing body has overall responsibility to ensure a clinical governance framework is implemented and to monitor its effectiveness.
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cASE STUDY VIDEOCase Study REFLECTIONS  


This project has been collaboratively developed as a partnership between the Eastern Sector Support and Development Team (EACH), the SSD Connect Alliance & the Grampians Region Sector Support and Development Team.
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The Grampians Sector Development Team is supported by the Victorian Government and the Australian Government Department of Health. Although funding for this website has been provided by the Victorian or Australian Government, the material contained herein does not necessarily represent the views or policies of either government.

The Grampians Region Sector Development Team acknowledges the Traditional Custodians of the land which we live and work, their rich culture and spiritual connection to country. We pay our respects to Elders past and present and emerging.
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