Training & Events Calendar

Communicating with clients and managing challenging conversations

November

12

@

2pm - 3.30pm (AEST)

Online via Zoom

This course is designed to support staff to communicate effectively with clients and carers. It includes how to set clear expectations, manage client and carer expectations and effectively navigate conversations when consumers have greater expectations than can be provided by your service.

The session will be presented by Kate Pascale & Associates and is suitable for Direct Care and Social Support Staff.

Places are limited to 25 participants per session, and will be allocated on a first registered basis.

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The Grampians Sector Development Team is supported by the Victorian Government and the Australian Government Department of Health. Although funding for this website has been provided by the Victorian or Australian Government, the material contained herein does not necessarily represent the views or policies of either government.

The Grampians Region Sector Development Team acknowledges the Traditional Custodians of the land which we live and work, their rich culture and spiritual connection to country. We pay our respects to Elders past and present and emerging.